Cancellation Policy
At A Stones Throw Massage Therapy, we value your time and the time of our therapist. To ensure that our schedule runs smoothly and to provide the best possible service to all our clients, we have established the following cancellation and no-show policy:
1. Cancellation Policy:
Clients are required to provide a minimum of 24 hours' notice for any appointment cancellation or rescheduling. This allows us to offer the time slot to another client in need of our services. Failure to provide the required notice may result in a charge.
If you cancel or reschedule your appointment:
- More than 24 hours in advance: No charge.
- Less than 24 hours in advance: 50% of your session price will be charged.
2. No-Show Policy:
A "no-show" is defined as a client who misses their appointment without canceling or rescheduling. No-shows inconvenience both our therapist and other clients who could have utilized the time slot. Therefore, a flat fee of $50 will be charged for all no-shows.
Exceptions to the cancellation policy:
- Illness or Emergency: We understand that unexpected circumstances can arise, and your well-being is important to us. If you are unable to attend your appointment due to illness or an emergency, please inform us as soon as possible, and no cancellation fee will be charged. We appreciate your cooperation in providing appropriate documentation or proof if requested.
Please note the following important points:
- Late arrivals: If you arrive late for your appointment, the session will still end at the scheduled time, and you will be charged the full session price.
- Appointment reminders: We strive to provide appointment reminders through various channels such as phone calls, text messages, or emails. However, it is the client's responsibility to keep track of their scheduled appointments and to manage any changes or cancellations.
We appreciate your understanding and cooperation in adhering to our cancellation and no-show policy. By booking an appointment with A Stones Throw Massage Therapy, you acknowledge that you have read, understood, and agreed to these policies.
If you have any questions or need further clarification, please don't hesitate to contact us. We look forward to serving you and providing a rejuvenating massage experience.
Thank you,
A Stones Throw Massage Therapy Management
Gift Card Policy
This policy governs the use and management of gift cards issued by [Your Company Name]. Gift cards are intended for personal or gift-giving use and have no cash value. Once purchased, gift cards are the responsibility of the cardholder, and [Your Company Name] shall not be held responsible for any loss, theft, damage, or unauthorized use of these cards.
Policy Details:
1. Gift Card Purchase:
- Gift cards may be purchased from A Stone's Throw Massage Therapy in various denominations.
- Upon purchase, the responsibility for the gift card falls to the purchaser or the intended recipient.
2. No Cash Value:
- Gift cards have no cash value and cannot be redeemed for cash or returned for a cash refund.
3. Expiration and Inactivity:
- Gift cards do not expire and can be used at any time.
- After 24 months from the purchase date, A Stone's Throw Massage Therapy will have no ability to look up or provide information on the gift card balance or transaction history.
4. Replacement:
- Lost, stolen, or damaged gift cards will not be replaced, and their value will not be reimbursed.
5. Cardholder Responsibility:
- It is the cardholder's responsibility to keep the gift card secure and to treat it as they would cash.
- A Stone's Throw Massage Therapy will not be liable for any unauthorized use of the gift card.
6. Gift Card Use:
- Gift cards can be redeemed for merchandise or services provided by A Stones Throw Massage Therapy.
- Multiple gift cards can be used for a single transaction, subject to the card balance.
7. Fraudulent Activity:
- A Stone's Throw Massage Therapy reserves the right to void any gift card or refuse a transaction if there is suspicion of fraudulent activity.
Review and Amendments:
This policy is subject to periodic review and may be amended or updated by [Your Company Name] at its discretion. Any changes will be communicated to customers as necessary.
A Stones Throw Massage Therapy appreciates your support and understanding of this gift card policy. If you have any questions or concerns, please do not hesitate to contact our customer service department.
